Betjilly Help Center — Find solutions to any issue, right here
From account management to payments, bonuses to betting rules — find clear guides and 24/7 support for everything, all in one place.
From account management to payments, bonuses to betting rules — find clear guides and 24/7 support for everything, all in one place.
Describe your issue — we'll help you find the right answer
Everything you need to know about registration, login, passwords, verification, and profile updates.
15 GuidesResolve issues with bKash, Nagad, Rocket, bank transfers, and crypto payments.
22 GuidesDetails on welcome bonuses, cashback, free spins, wagering requirements, and the VIP program.
18 GuidesDetailed guides on Sports Betting, Live Casino, slots, lottery, and understanding odds.
27 GuidesGuides on two-factor authentication, account security, and personal information management.
11 GuidesDownload, update, clear cache, and troubleshoot the Android and iOS apps.
9 GuidesBetting records, deposit & withdrawal history, dispute resolution, and statement downloads.
13 GuidesInformation on budget limits, session time limits, self-exclusion, and mental health resources.
7 GuidesGetting help on online betting platforms in Bangladesh can often be a frustrating experience — guides written in English, long wait times, and answers that don't actually address your question. None of that applies to Betjilly. Our Help Center was built with Bangladeshi players in mind: fully in Bengali, and written in a way that anyone can easily understand.
Betjilly's support team is available 24 hours a day, 7 days a week. On live chat, a Bengali-speaking representative typically connects within 2–4 minutes. Issues reported by email receive a detailed response within 12 hours. For many common problems, the guides in this Help Center are all you'll need — no need to contact support at all.
Payment-related questions are our most common inquiries. Following the steps below will resolve most issues on your own:
Check your bKash or Nagad message inbox to confirm whether the amount was deducted. Then visit the "Transaction History" page on Betjilly to view the status (Pending / Completed / Failed).
The Betjilly payment number provided at the time of deposit may change with each transaction. Sending money to an old number can result in funds getting stuck — always use the most recently provided number.
If your withdrawal is stuck, the first thing to check is whether your National ID and photo have been uploaded. Withdrawals cannot be processed until verification is complete.
If it takes more than 30 minutes, contact live chat with your bKash/Nagad transaction ID and the time of the transaction. In most cases, the amount is credited manually within 15 minutes.
| Method | Minimum Deposit | Minimum Withdrawal | Processing Time |
|---|---|---|---|
| BKash | ৳200 | ৳500 | Instant / 5 Minutes |
| Nagad | ৳200 | ৳500 | Instant / 5 Minutes |
| Rocket | ৳300 | ৳500 | Instant / 10 minutes |
| Bank Transfer | ৳1,000 | ৳2,000 | 1–24 Hours |
| USDT (TRC20) | $5 | $10 | 15–30 Minutes |
Payment issues are rare on Betjilly since the entire process is automated. Occasionally, temporary mobile banking server disruptions may cause delays — in most cases, waiting 15–30 minutes is all it takes to resolve the issue.
The most common bonus question we receive is — "Why haven't I received my bonus?" There are a few possible reasons: the bonus may only apply to specific payment methods, a promo code may have been required at the time of deposit, or the bonus may have already expired. The full terms and conditions for every Betjilly bonus are listed on the bonus page — it's always worth reading them beforehand.
Wagering requirements refer to how many times you must bet with your bonus before you can withdraw it. At Betjilly, this is typically 10x — meaning a ৳1,000 bonus requires ৳10,000 in total bets. That's significantly lower than the industry standard. Your bonus balance and real-money balance are displayed separately in your account, so there's no room for confusion.
Before making a large withdrawal on Betjilly, identity verification is required. This is a standard security process and only needs to be completed once. Required documents: (1) front and back photos of your National ID card, (2) a screenshot of the mobile banking account you are using, and (3) a selfie. Photos must be clear and well-lit — blurry submissions will be returned for resubmission. Verification is typically completed within 2–6 hours.
Once the KYC process is complete, all withdrawal limits increase and access to the VIP program becomes available. It's worth getting verified as early as possible.
The guides in this Help Center are updated regularly. If any information seems outdated or you run into a new issue, reach out to Betjilly's live support directly. Our team is always here for you.
All personal information you provide on Betjilly is completely secure. It is protected by SSL encryption and never shared with any third party. To learn more, Privacy Policy read it here.
If you can't find the answer in our guides, speak to us directly — we're always here to help.
The fastest way to reach us. Average response time is just 2–4 minutes. Chat with us directly in Bangla.
Available 24/7Email us for complex issues. A full resolution will be sent to you within 12 hours.
support@betjilly.bestGet the latest updates, offers, and support on our official Telegram channel.
Available 24/7For complex issues, open a ticket from your account and get a step-by-step resolution.
6–24 Hours